macOS Basics

1 day course | on-site or online

macOS Basics is a basic course that covers introductory macOS, the operating system for Mac computers. Topics such as the Finder, the use of installed applications, setting up and using email, connecting and introducing peripherals are covered.

iOS / iPadOS Basics

1 day course | on-site or online

iOS/iPadOS Basics is a basic introductory course on Apple’s mobile platforms iOS and iPadOS. Topics such as setting up the device, basic settings, backing up, usage of bundled applications, Apple Account and iCloud usage are covered.

Apple Device Support

2 day course | on-site or online

Apple Device Support is a training program that prepares level 1 IT support employees who will support Apple devices such as Mac, iPhone or iPad with the basic components of these platforms.

Participants can take the Apple Device Support certification exam via Pearson OnVUE after the training.

Apple Deployment & Management

2 day course | on-site or online

Apple Deployment & Management is an overview of Apple’s centralized device management concepts. The Apple MDM Protocol is covered without focusing on a specific MDM brand. The course covers topics such as Apple Business Manager, Volume Purchase Program, APNS, Enrollment and configuration profiles, device hardening.

Participants can take the Apple Deployment & Management certification exam via Pearson OnVUE after the training.

Apple Remote Desktop

1 day course | on-site

Apple Remote Desktop is a training that covers centralized management processes performed over the VNC protocol with computers in the computer lab or company.

Apple Business Manager

on-site or online

Apple Business Manager is Apple’s portal for organizations at the very beginning of the centralized device management process. Within the scope of this consultancy, you can fulfill your needs such as registering your devices to Apple Business Manager, enabling them to communicate with your MDM server, and distributing applications via VPP.

Managed Apple Accounts

on-site or online

It is possible for employees to use corporate managed Apple Accounts on company devices, instead of personal Apple Accounts. By centrally managing Apple Accounts, you can avoid Activation Lock problems. Within the scope of this consultancy service, you can learn about creating managed Apple Accounts, Federation structure and management.

Mobile Device Management

on-site or online

Mobile Device Management solutions are used to centrally manage, secure and deploy applications to Macs, iPhones, iPads and other Apple devices used in your organization. Whatever MDM solution you choose, you can benefit from our consultancy services for installation, configuration, integration and management.

MDM Server Setup & Configuration

on-site or online

No MDM solution can be used out of the box. You can work with our experienced consultants to install the MDM solution of your choice on your on-prem or cloud-based server, integrate it with Apple and various external services, customize it according to the needs of your organization and automate it with custom scripts.

Mobile Application Management

on-site or online

In corporate environments, you may want to deploy corporate applications to the phones that users bring with them. The apps you want to distribute can be AppStore apps or custom apps. You can work with our consultants for secure application distribution and management to your employees’ iPhones and iPads.

Onboarding & Offboarding Workflows

on-site or online

When a new employee is onboarded, automatically installing and configuring their newly allocated devices in accordance with Apple’s Zero Touch Deployment workflow reduces the workload for IT and HR teams and speeds up the process. Similarly, when an employee resigns, securely resetting their devices and making them ready for a new user saves time and plays a critical role in protecting data security. You can benefit from the expertise of our consultants when designing these and similar business processes.

Endpoint Management Health Check

Are you already using an MDM or EMM solution to manage your Apple devices? If you’d like an independent opinion on whether your devices are being managed in the best possible way, we’re here for you.

PoC

If you have concerns about Apple device management and related topics, we can do a Proof of Concept study for you. Using our MDM servers, test devices and services, you will see what is possible without allocating any resources.

2nd & 3rd Level Support

When managing your fleet of Apple devices, you can rely on our 2nd and 3rd level support for any unresolved issues related to MDM and its associated services. We work with you to resolve the problem and document the solution in a reusable format, ensuring you’re prepared if the issue arises again.

Knowledge Base Building

In an environment where hundreds of devices are managed, some issues may recur at different times for different users. Creating a knowledge base allows you to leverage the know-how gained from resolving an issue for one user and apply it to others. We build and maintain this knowledge base with you and for you.

Mass Deployment Support

Need a helpful resource for mass device deployment? From adding your devices to ABM with Apple Configurator, to creating Getting Started guides for end users, to assisting users with device activation on the day of mass deployment, our consultants can help with the entire process.